Policy

Account Deletion Policy

Last updated: 20 May 2026

This page explains how clients of Atlas PrimeFX — the retail trading brand of Atlas Prime Liquidity, a trading name of Atlas Global Prime (PTY) Ltd (FSP 55087) — can request deletion of their trading account and the personal data associated with it.

1. Your right to request deletion

You may request the deletion of your Atlas PrimeFX trading account, your associated profile information, and your personal data at any time, for any reason. You do not need to provide a justification.

2. How to request deletion

You can submit a deletion request through either of the channels below. Both channels reach the same team and are processed identically.

3. What we will ask before processing

Because deletion is irreversible and trading accounts are linked to financial assets, we are required to verify your identity before acting on the request. We may ask you to:

• Confirm the request from the registered email address on your account
• Provide a copy of the government ID used during account opening
• Withdraw any remaining account balance to a verified bank account in your name
• Close any open trading positions

If your account holds a balance or open positions at the time of the request, we will contact you to complete settlement before deletion can proceed.

4. What data is deleted

Upon a verified deletion request, we will delete the following:

• Your profile information (name, email, phone number, address, date of birth)
• Your account credentials and authentication data
• Saved device information and push-notification tokens
• Your trading preferences, watchlists, and in-app settings
• Any KYC documents you uploaded, beyond the regulatory retention period (see §5)
• Marketing-communication preferences and history

5. What data we are required to retain

Atlas PrimeFX operates under financial-services regulations that require us to retain certain records for a defined period even after an account is closed. Specifically:

• Transaction and trading records — retained for a minimum of five (5) years from the date of account closure, in line with anti-money-laundering and financial-conduct obligations applicable to FSP 55087.
• Identity-verification (KYC) records — retained for the same five-year period to satisfy AML record-keeping requirements.
• Communications relevant to a trade or dispute — retained where required by law or while a dispute, regulatory inquiry, or legal proceeding is pending.

Retained records are stored securely, are not used for any purpose other than regulatory compliance, and are not shared with third parties except as required by law or a competent authority. After the five-year period elapses, this data is permanently deleted from our systems.

6. How long deletion takes

We will acknowledge your deletion request within three (3) business days of receipt and complete deletion of all eligible data within thirty (30) days, provided identity verification and settlement (where applicable) have been completed.

If we cannot complete deletion within thirty days — for example because of an open position, an unsettled withdrawal, or a pending regulatory matter — we will write to you to explain the reason and the expected timeframe.

7. Consequences of deletion

• You will permanently lose access to your trading account and the Atlas PrimeFX app.
• Any account balance must be withdrawn before deletion; we cannot return funds after deletion.
• Your trading history will no longer be available to you, though we are required to keep our internal copy for the period described in §5.
• If you wish to trade with Atlas PrimeFX again in the future, you will need to open a new account and complete KYC again.

8. Changes to this policy

We may update this policy from time to time to reflect changes in regulation or our internal processes. The "Last updated" date at the top of this page indicates the effective version. Material changes will be communicated to active clients in advance.

9. Contact

For any question about this policy or about a deletion request you have already submitted, please contact us at contact@atlasprimefx.com or call +971 56 217 0051.